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sunsetter warranty

 

SUNSETTER 5-YEAR LIMITED WARRANTY

When you purchase your new SunSetter Awnings from us, you can rest assured you have made a sound decision. SunSetter already provides one of the best warranties in the industry.

  • 5-Year Limited Warranty
  • All SunSetter Awnings are guaranteed for 5 years against defects in materials and workmanship – including the motor on Motorized models
  • Complete detailed installation instructions
  • Installation video included with each awning

 

SUNSETTER 5-YEAR LIMITED MANUFATURER'S WARRANTY FOR AWNING AND ACCESSORIES - LATERAL ARM MODELS ONLY

WHO GIVES THIS WARRANTY?
Sunsetter Products, 184 Charles Street, Malden, MA 02148

WHO IS ENTITLED TO THIS WARRANTY?
This warranty applies only the original purchaser who paid for the product and may not be assigned or transferred to subsequent owners. This warranty applies only to products purchased and installed in the U.S.

WHAT ARE THE RESPONSIBILITIES OF SUNSETTER PRODUCTS UNDER THIS WARRANTY?
Subject to the terms and conditions set forth herein, Sunsetter Products will furnish replacements for parts found by Sunsetter Products to be defective in design, manufacture or assembly, under each specific component or product warranty as set forth below.

WHAT IS COVERED UNDER THIS WARRANTY?
1. The following components of the Sunsetter Lateral Arm Awning and its accessories (defined as accessories attached to the awning) are covered under this Warranty, subject to the limitations set forth below. The components have a five (5) year limited (prorated) warranty, against manufacturer's defects as outlined below:

(a) Should the purchaser promptly notify SunSetter Products of such defects within one year (12 months) from the date of the original purchase, the defective component will be replaced at no charge.

(b) After one year but within five years (60 months) from the date of the original purchase, a defective component will be replaced upon the purchaser's payment of 1/60th of the full retail cost of the component for each month of use prior to the claim.

2. Covered Components:

STRUCTURAL SUPPORTS, which include the lateral arms, the square bar, the front bar and all other attached supports are warranted not to fail for five (5) years provided that the components are not subjected to excessive winds or water pooling on the fabric.

ROLLER BAR is warranted for five (5) years against any and all damage including cracking and permanent bowing that would affect the performance of the awnings, provided that the awning is not subjected to excessive winds or water pooling on the fabric.

VINYL FABRIC is warranted for five (5) years against:

(a) Excessive fading under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner's manual.

(b) Mildew on vinyl fabric. Mildew will not form on the fabric itself, but may form on dirt and dust that have not been removed from it. Please see maintenance instructions for proper cleaning - outlined in owner's manual.

(c) Excessive cracking or peeling under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner's manual, and provided that the awning is not subjected to excessive winds or water pooling on the fabric.

GEAR MECHANISIM (Manual Model only) is warranted for five (5) years not to fail under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner's manual.

ELECTRIC MOTOR (Motorized Models only) is warranted for five (5) years not to fail under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner's manual.

AWNING ACCESSORIES (defined as accessories attached to the awning) are warranted for five (5) years not to fail under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner's manual.

WHAT IS NOT COVERED UNDER THIS WARRANTY?
1. The SunSetter products are also not designed to be used for carports. Any damage of the components that results from purchaser's use of SunSetter products for carports is not covered by this Warranty.

2. Any failure or damage of the components that results from any intentional or negligent actions by the purchaser or by any other person is not covered by this Warranty.

3. It is the responsibility of the purchaser to securely fasten the awning to studs, joists, headers or other structural members. Any failure or damage that results from the awning falling from its position is not covered by this Warranty.

4. Labor charges connected with installation of replacement parts are not covered by this Warranty.

5. Freight expenses to and from SunSetter Products in shipping damaged or replacement parts are not covered by this Warranty and must be paid by the purchaser.

6. Stretching of fabric or damage to any structural components caused by wind or water pooling on the fabric or any other weather is not covered by this Warranty, except for the limited warranty of the vinyl fabric as specified set forth herein.

7. Any modification to the electric motor or its wiring will void the warranty on the motor and on the other awning electrical components ( wall switch, remote, cables etc.)

 

SUNSETTER EXCLUSIVE OPTIONAL 5-YEAR ALL WEATHER LIMITED WARRANTY

All Weather Limited Warranty

  • Excellent benefit for you
  • The All Weather Limited Warranty provides added warranty protection against negligence & weather-related damage to the awning-including the motor on motorized models.
  • 100% coverage of the entire awning frame & hardware parts for 5 years-including storm damage with no pro-rating, as described in the warranty terms and conditions.
  • You get full repair or replacement of all structural parts covered by the All Weather Limited Warranty for 5 years.
  • Fabric replaced for half price for any reason during the first 5 years (excludes shipping & labor).
  • This warranty clearly is the most comprehensive, consumer-protective warranty offered in the awning industry.

 

Questions? Call us toll-free at (866) 497-4233 and we will be more than happy to answer all of your questions and help you choose which awning is best for you!

 

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Cleveland OH , Akron OH , Phoenix AZ, Tucson AZ , Glendale AZ , Atlanta GA, Ellenwood GA , Lexington KY , Cincinnati OH , Tulsa OK , New Orleans LA, Belle Chasse LA , Las Vegas NV , Crestwood KY , Louisville KY , Ft. Wayne IN , Charleston SC , Indianapolis IN , Blountville TN , Dallas TX, Fort Worth TX

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